Terms and Conditions

These terms apply to all ITA training courses booked through this website or through ITA’s official channels. Please read them before booking.

• 1. Academic and training integrity
• 2. Booking and payment
• 3. Cancellation, transfer and refunds
• 4. Attendance
• 5. How we answer your enquiries

1. Academic and training integrity

Academic integrity is the learner’s commitment to honesty and to high ethical standards throughout their training. Learning is an investment in your future: if honesty is not maintained, the value of the training — and of the certificate that results from it — is lost. Integrity is also the basis of the trust that employers, awarding bodies and the public place in our certificates.

ITA promotes integrity by creating a training environment built on trust, honesty, fairness, respect and responsibility for learners, tutors and staff alike; by raising awareness of integrity issues; and by applying this policy consistently.

Breaches of integrity

The following are examples of conduct that breaches this policy. The list is not exhaustive.

• Cheating: copying the work of others, or using notes, information or materials that are not permitted in an assessment or assignment.
• Plagiarism: using the words, work or ideas of others in any assessment without acknowledging the source.
• Misuse of help from others: copying from a colleague’s report or from a previous examination without their knowledge.
• Misuse of group work: relying on other group members to complete a shared task, or having another learner complete individual work.
• Fabrication and falsification: changing or inventing information in an assessment or assignment, or submitting a false medical or other certificate to justify absence.
• Impersonation: taking the place of another person in a session, assessment, examination or assignment. Both the impersonator and the person impersonated are subject to disciplinary action.
• Other misconduct: selling course materials, notes or work produced during the course, or being paid to do work for others, without ITA’s prior written approval; or submitting forms or requests with false or misleading information or signatures. Learners who do so are subject to disciplinary action and may be withdrawn from the programme without refund or credit.

Action taken when a breach is found

• Cheating during an examination is handled under the rules of ITA and of the awarding body concerned.
• For plagiarism or impersonation, a detailed written record of the incident is made, with any evidence attached, and referred to ITA management.
• The sanction is decided according to the seriousness of the breach and the learner’s conduct, and may include failing the course or assessment.
• The case is kept confidential.
• The learner is informed of the disciplinary action before it is applied.

2. Booking and payment

• Courses can be booked through this website or through ITA’s official channels (the enquiry form, email or WhatsApp).
• When booking, you must make sure that all the information you give about yourself or another person is complete and accurate. ITA is not responsible if a booking cannot be completed because the information provided is incorrect.
• Fees are paid in full on or before the first day of the course. ITA does not offer instalment plans. (If PayPal offers its own “Pay Later” service in your country, this is an arrangement between you and PayPal; ITA receives the full fee.)
• Course fees are shown on the website in US dollars. ITA may revise its fees, for example following its annual review, and announces any change on the website.
• Any taxes that apply under the relevant regulations are shown at checkout before you confirm your booking.
• Payment methods: PayPal, credit or debit card (processed securely by PayPal), or bank transfer when you choose “Booking request – pay later”.
• You are responsible for paying all fees for the courses you book and for making sure your payment details are correct and valid. ITA is not responsible for errors made by the payer, or for fraud or hacking affecting the card used.

3. Cancellation, transfer and refunds

• Cancellation 5 or more days before the course start date: 75% of the amount paid is refunded.
• Cancellation 2 to 4 days before the course start date: 50% of the amount paid is refunded.
• Cancellation 1 day or less before the course start date: no refund.
• Instead of cancelling, you may transfer the amount paid to another ITA course (paying any difference), provided you tell us at least 5 days before the start date.
• Approved refunds are paid within 10 working days of the cancellation date, to the original payment method where possible.

To cancel or transfer a booking, email info@ita-cert.co.uk with your order number.

4. Attendance

Live online sessions count in the same way as classroom attendance. Please follow these rules:

• To receive a course certificate, you must attend at least 75% of the scheduled course hours.
• The name you use to join the session must match the name you registered with.
• Join 15 minutes early to check your connection and sound.
• Download and review the course materials before the course starts.
• Keep your microphone muted unless you are speaking.
• For the best experience, join from a computer rather than a phone.
• For blended or online programmes longer than one month, live (synchronous) sessions make up at least 25% of the programme hours.

5. How we answer your enquiries

• Urgent enquiries are answered by WhatsApp, or by a call from ITA’s official numbers only.
• Other enquiries are answered within one to two working days.
• Each tutor offers a virtual office hour for course questions.
• Apart from urgent matters, enquiries received on public holidays or outside working hours are answered on the next working day.

Last updated: November 2026.